Q: How many years of experience does Oxford HealthCare have?
Oxford HealthCare opened its doors more than 20 years ago. Since 1992, Oxford HealthCare has provided care for more than 10,000 Oklahomans.
Q: How does the agency choose and train their employees? Do you conduct background checks?
Employees are chosen based upon their compassion, desire to help others, previous experience and education. Thorough background checks are conducted. We also communicate with the aide’s references and previous employment to ensure our employees are top of the line professionals.
Q: Does Oxford healthcare have arrangements in place for emergencies?
Oxford HealthCare has a nurse on call 24 hours a day. If there is an emergency, Oxford HealthCare’s on-call staff will page the nurse and a phone call will be made to you within 15 minutes.
Q: Is Oxford HealthCare's caregivers available 24 hours a day, 7 days a week?
Yes, aides are available anywhere from 4 to 24 hours Monday thru Sunday. The amount of time a caregiver will spend with you or your loved one each week depends upon the evaluation of the home assessment.
Q: Are your employees insured and bonded?
Yes, all Oxford HealthCare employees are insured and bonded.
Q: How quickly can services start?
It will vary based upon employee availability. Typically, once a referral and a home visit have been made, we can staff the consumer within 12-24 hours. If your family needs more immediate attention, we are happy to work with you to ensure the best possible care is provided.
Q: Are services only offered to the elderly?
Primarily, our services are provided to the elderly. However, we also provide care for the disabled and those affected by work related injuries.
Q:How is Oxford healthcare different than other Home HealthCare companies in the area?
As a locally founded and operated company, we are more than dedicated to serving and maintaining the health and comfort of our community. It is important that you and your family maintain peace of mind for your loved one receiving care. Our employment process is very scrutinous to ensure that our health care providers are kind, caring and loving individuals; therefore we know that they are keeping your loved one safe, comfortable and independent. We are always open to your recommendations to improve our services.
Q: What payor sources do you accept?
If you or your loved one does not qualify for one of the following payor sources listed below, we have had much experience with families pooling together funds to keep their loved one healthy and independent. If you have any questions regarding the organization of incorporating extended family for funds, we will be happy to introduce payor methods that have worked in the past.
State Funded through Medicaid
Long Term Care Insurance
Older Americans Act Grant Funds
Q: What is respite care?
Respite care is short-term care that allows the caregiver to take a break from their daily routine. Respite care is an essential part of a caregiver’s well-being. Through Oxford HealthCare’s Community Care Department there are several different respite options:
Personal Care Respite: This option allows the caregiver 64 hours of respite staffed with Oxford HealthCare’s certified home health aides.
Respite Vouchers: The caregiver is awarded $400.00 in vouchers. With the voucher option you may choose who you wish to hire.
Adult Day Services Vouchers: The caregiver is awarded $400.00 to help with the cost of adult day services.
Q: Are families allowed to interview the aides?
All of our aides are interviewed, pre-screened and background checked as well as insured and bonded. We try to find the best fit for your loved one. If, for any reason, you do not feel comfortable with the aide that is in your home, you have the right to request another aide.
Q: What areas does Oxford HealthCare Serve?
Our departments offer services throughout eastern Oklahoma. Health Care Services (Private Duty Care) is available within a 50-mile radius of Tulsa, Oklahoma. Long Term Care services through Medicaid ADvantage are available in most of eastern Oklahoma. The services provided by the Community Care Department are limited to Tulsa, Creek and Osage counties.
Services vary by area and include the following cities:
Avant, Barnsdall, Bartlesville, Beggs, Big Cabin, Bixby, Boley, Boynton, Bristow, Broken Arrow, Burbank, Castle, Catoosa, Chelsea, Chouteau, Claremore, Cleveland, Collinsvile, Copan, Coweta, Depew, Drumright, Fairfax, Fort Gibson, Glencoe, Glenpool, Hallett, Haskell, Henryetta, Hominy, Inola, Jenks, Jennings, Kellyville, Kiefer, Locust Grove, Mannford, Maramec, Morris, Mounds, Muskogee, Nowata, Ochelata, Oilton, Okay, Okemah, Okmulgee, Oologah, Osage, Owasso, Paden, Pawhuska, Pawnee, Ponca City, Porter, Preston, Prue, Pryor, Ralston, Ramona, Red Rock, Sand Springs, Sapulpa, Schulter, Shamrock, Shidler, Skiatook, Slick, Sperry, Stroud, Talala, Terlton, Tulsa, Wagoner, Weleetka, Wynona, Yale
Q: How does my medical/personal information stay protected?
Click HERE to view our HIPPA policy.