Things to Consider When Choosing the Best Home Healthcare Agency

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Although there are many trustworthy home-care agencies, families are frequently caught off-guard by trending stories of in-home caregivers who are undertrained, abusive, or entirely unsupervised. Thus, researching home care providers and taking the steps to employ an agency, and a caregiver, that best meet your requirements can help ensure that your loved ones are well-cared-for and safe in the hands of an in-home caregiver. The following will assist with things to consider when choosing the right Tulsa, Oklahoma home healthcare agency to assist your loved one.

 Assess your requirements for assistance

The availability of in-home help extends from platonic companionship to assistance with light housekeeping chores or errands, to all the way to skilled nursing for individuals with debilitating and disabling health conditions. If you’re uncertain of the best fit for your loved one, your physician, or an initial assessment visit from a home care provider, can help determine what sort of care is appropriate for your particular situation.

Inquire about caregiver’s basic training

Ask what certification and training requirements caregivers are obligated to meet for employment if any. Basic certifications like First Aid and CPR may offer peace of mind that basic aid is available in case of an emergency while the caregiver is on duty, as well as give you an idea about the appointment standards of the company. Cultural capacity or special language skills such as training to work with Holocaust survivors may be crucial for your needs.

Ask about background checks on your caregiver 

There’s nothing wrong when you are extremely picky and cautious about who you permit to provide care for your loved one. Be sure to inquire agencies if they run background checks on their caregivers and if so, what methods are used. If you feel skeptical about a home care agency’s procedure for screening employees, you need to trust your gut and use a different agency.

Ask whether the agency fulfills local certification requirements

Home care agency certifications requirements differ from state to state. However, probing about an agency’s State Certification status can help you measure their legitimacy and warrant monitoring from regulatory organizations. For information about particular agency certification requirements, contact your local Area Agency on Aging (FCA's Family Care Navigator can assist with this matter), or your regional department for senior services.

Analyze the supervision process

With caregivers employed in the home, a common apprehension of family caregivers is a lack of supervisory oversight. However, families have a right to ask about how the agency manages and oversees the quality of care delivered in the home. Inquire about drop-in supervisor visits, and tools like home care software used to assess caregiver clock-ins and care schedules during a shift.

Set up a meeting with potential caregivers 

You probably want to validate that the caregiver that you pick is not only well-trained but that they are also compatible with your loved one. Ask the home care organization about their process for assigning caregivers to clients and ensure that both you and your loved one can personally engage with the caregiver before the first official encounter. Only this way you can ensure that the match is a good fit.

Ask for references

For assurance about the expertise of a home care agency that you have engaged with, asking for references remains crucial. Most trustworthy home care agencies will be able to offer you referrals of existing clients or referral partners that can attest to their involvement with the agency.

Line out billing ahead of time

Based on the types of services delivered by the agency, as well as the particular condition of your loved one, some in-home care services may be partially covered by insurances. Don’t hesitate to engage with the home care agency’s intake coordinator about the rate for services, as well as billing practices, ahead of time to help prevent unforeseen charges.

Chalk out a care plan

When you’re paying for someone to deliver in-home care, you’ll probably want to be sure that they’re addressing the responsibilities they’ve been employed for. Discourse a plan of care with the home care agency intake personnel and caregivers prior to the first encounter, and ask about how the agency detects the progress and accomplishment of care plans.

Engage with a reputable agency

"Whether it's a matter of helping a patient recover from a stroke, managing an ongoing condition like dementia or Alzheimer's disease or even just providing day-to-day living assistance, you should be focused on two major factors: skill and compassion," said Goforth, Oxford HealthCare CEO. "Of course, you want well-trained professionals providing needed services for your loved one. But genuine concern elevates competent care to truly outstanding care."

Oxford HealthCare is committed to excellence in providing home healthcare services to the elderly and disabled in Tulsa, Oklahoma, and the surrounding areas. We invite you to contact us for the best possible plan for your family. Give us a call!